Elements Jumbled / Misaligned Following Latest Update

Chris Gomez

• May 13, 2025 08:13
• Edited

Hey guys, 

Please see a screen recording of the layout issues we are experiencing following the latest WP Plugin update: https://jumpshare.com/v/uKA3UE0nSamQIxoe6C0A

In the back-end everything looks fine. On the front end, icon elements are displaying vertically even after updating pages causing the header section: https://www.candy.gi/

There is also the issue (which has not been resolved from last time) whereby accordion elements which are not set to collapsible basically open and close instantly in the front end when trying to open. 

 

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  Chris Gomez

  • May 13, 2025 08:09

  I confirm this is happening across all client sites which have been updated to the latest version of Brizy

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  Ariel H.

  • May 13, 2025 08:36

  Hi Chris,

  We're sorry to hear you're having this issue with Brizy.

  Could you please provide temporary access to your WP Admin so we can take a closer look at your site? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/26671876546450
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

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  Chris Gomez

  • May 13, 2025 09:47

  Thanks Ariel, I have sent this info to the community support email you provided

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  Ariel H.

  • May 13, 2025 11:31

  Hi Chris,  

  I appreciate your cooperation. I’ve escalated this issue to our senior support team and, in the meantime, have applied the following custom CSS as a temporary solution until an official update is available.

   

  My apologies for the inconvenience.

  Best regards,  
  Ariel H.  

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  Chris Gomez

  • May 14, 2025 06:29
  • Edited

  Hi Ariel, that's great thank you very much for implementing that, really helpful! I see the latest update deals with it.

  Did you also have a look at the non-collapsible accordion error occurring? I have not been able to solve this issue for about a month 

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  Ariel H.

  • May 14, 2025 08:13

  Hi Chris,  

  Thank you for the update.

  Regarding the non-collapsible accordion error, another update will be rolled out soon and should resolve both issues. I appreciate your patience, and I’ll keep you posted on the progress.  

  
  Kind regards,  
  Ariel H.

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  Ariel H.

  • May 14, 2025 11:53

  Hi Chris,  

  The icon alignment issue has been fixed in the latest Brizy Pro update. If you had applied a CSS fix earlier, you can now remove it and update to the latest version.  

  Additionally, please check if the accordion element is functioning correctly with this update.  

  Go ahead with the update and let us know if everything is working as expected. 

  Best regards,  
  Ariel H.

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