switcher not working

Théophile Bellintani

• May 06, 2025 13:08
• Edited

Hy, as I can see I'm not the only one with bugs currently, it's really annoying to have to spend so many times to debug websites because of brizy...

Please pay attention about what you do, we are many to use your services, each time you break something, there is so many websites with bugs !

I've this switcher, that worked before, and doesn't work anymore in front :

https://les-violettes-du-grand-veymont.fr/

It works in brizy editor, but not in front.

Brizy version : 2.6.17

Brizy pro version : 2.6.11

I've tried to deactivate other plugins, zero effect.

 

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  Ariel H.

  • May 06, 2025 18:54

  Hi Théophile,

  Thanks for reaching out, and sorry for the trouble.

  This is part of an ongoing issue our developers are already working on. As a temporary workaround, please try saving the layout and importing it into a new page. This can help resolve any page-specific glitches.

  We’ll keep you updated once there’s a fix. Thanks for your patience!

  Best regards,
  Ariel H.

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  Théophile Bellintani

  • May 15, 2025 08:22

  The only thing that works is downgrading the Brizy Pro version. You're taking too long to respond to bugs caused by bad version upgrades. I remind you that behind this, there are sites with customers, with a business.
  In this case, the site in question has inaccessible features because the switch isn't working. This seriously impacts the resulting business.

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  Ariel H.

  • May 15, 2025 10:43

  Hi Théophile,

  Thank you for the update, and I understand your concern, especially when your clients and business are affected.

  We’ve tested the Switcher element using the latest versions of both Brizy and Brizy Pro, and it appears to be working as expected. 

  

  Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/26522293576466
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

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  Théophile Bellintani

  • May 28, 2025 14:53

  Brizy version 2.6.21
  Brizy pro version 2.6.13
  That doesn't work better with latest versions.
  https://emergence-speleo.com/decouvrir/premiere-explo/
  

  This switcher is always broken.
  I've tested many things, without success : disabling all others plugins, try to add and remove some margin, ... anything works.

   

  Can you take a look ?

   

   

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  Ariel H.

  • May 28, 2025 15:22

  Hi Théophile,

  Thanks for your message.

  We’ve tested the switcher element on our end, and it’s working as expected here: https://staging.brizywp.online/demo01/switcher

  Could you please try temporarily disabling your caching plugin to see if that makes any difference?

  If the issue persists, kindly let us know how to access the specific page where it’s happening. Unfortunately, we’re having trouble locating it due to the language.

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Théophile Bellintani

  • May 28, 2025 15:34

  Hi,

  as explained before, I've already tested to disable all my plygins. Cache plugin too. No effect.

  I see that someone on brizy is already working on the website, with an account i've created for you before : thanks to him/her, the bug is solved. I wonder how it's resolved...
  
  Thanks anyway.
  Best Regards

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  Ariel H.

  • May 28, 2025 15:43

  Hi Théophile,

  I was logged into your site earlier but couldn’t locate the page in question, so I went ahead and selected all available options to clear the cache.

  

  Kind regards,
  Ariel H.

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