Mobile Menu submenus don't expand on some pages

Michael Henry

• May 01, 2025 15:29

On floridasound.com mobile menu, some of the submenu drop-downs don't function.  For example: https://floridasound.com/about/agreement/  the menu items work except the submenu won't expand.  I have updated page and done the suggested "display conditions" save.  Can you please assist?  Please let me know if I need to take some WAF restrictions off for you to access.  Thank you!

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  Ariel H.

  • May 01, 2025 15:54

  Hi Michael,

  We're sorry to hear you're having this issue with Brizy.

  Could you please provide us with temporary access to your website so we can take a closer look? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/26419879711506
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Michael Henry

  • May 02, 2025 11:33

  Thank you for your response.  Please find below the information you requested.

  [removed]

  Thank you!  And please let me know if the Country restriction is limiting you. I can adjust on Cloudflare easily.

   

  Michael Henry

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  Ariel H.

  • May 05, 2025 09:42

  Hi Michael,

  Thank you! Yes, to ensure we can access the site for further checks, please allow access from the following countries: India, Philippines, and Moldova.

  Let us know once the update has been made, and we’ll proceed from there.

  Best regards,
  Ariel H.

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  Michael Henry

  • May 05, 2025 10:59

  Country restrictions requested have been removed.

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  Ariel H.

  • May 05, 2025 14:16

  Hi Michael,

  Thank you for the update.

  We’re now able to access the login page, but it looks like the site credentials provided aren’t working. Could you please review the details and send them again?

  

  Looking forward to your reply.

  Best regards,
  Ariel H.

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  Michael Henry

  • May 05, 2025 15:58

  Sorry about that.  Please try it again, I just logged in with Brizy credentials after turning off captcha and it worked fine.  

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  Ariel H.

  • May 06, 2025 18:17

  Hi Michael,

  Apologies for the delay in getting back to you.

  We’ve received similar support requests, and our developers are currently working to address the issue with the mobile submenu not expanding. I will get back to you as soon as we have an update or a fix available.

  Thank you again for bringing this to our attention, and we appreciate your understanding.

  Best regards,
  Ariel H.

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  Ariel H.

  • May 07, 2025 09:54

  Hi Michael,

  Just a quick update on this issue, our team has implemented a fix, and it’s currently in the beta testing phase, it should be rolled out in an upcoming update soon.

  We really appreciate your patience while we work to get this resolved. Thanks again for bearing with us.

  Best regards,
  Ariel H.

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  Ariel H.

  • May 20, 2025 12:13

  Hi Michael, 

  My apologies for the delay, could you please check it again. The issue was fixed with the latest version of Brizy Pro.

  Best regards,
  Ariel H.

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  Michael Henry

  • May 20, 2025 13:12

  Yes, the fix works when updating Brizy Pro 2.6.12 AND Brizy Free 2.6.18.   Thank you!

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