My account was signed up for BrizyPro and yet I was unable to use templates. Now I have 2 subscription on the same account and still cannot access templates.

Katrina Rogers

• April 29, 2025 00:08

I have a billing issue that I'd rather not discuss on a public forum. Please assist. 

I have 2 accounts, 1 business account, the 2nd a gmail account. The Gmail account was signed up for a personal cloud account, and yet I could not add a layout template to any of my sites. I unknowingly signed up for a 2nd on the same account and STILL cannot add a layout template. 

1) please remove the additional personal cloud account on my gmail account and 

2) fix the issue preventing me from using a layout template

 

Again, I would rather not discuss this in a public forum. 

Thanks

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  Katrina Rogers

  • April 29, 2025 01:32

  I figured out the template layout piece - can you please remove the 2nd personal license that I signed up for and refund the charge? 

  Thanks

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  Kc George

  • April 30, 2025 07:59

  Hello Katrina,

  We have cancelled the second Personal Cloud plan you bought yesterday and have refunded $19 to your payment method. This transaction should reflect in your card statement within 7-10 business days. 

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