FAQ not opening in accordion

Roman Escandon

• April 24, 2025 21:55

Hello,

My website's FAQ accordions are not working correctly, when I click on the they open and then immediately re-close. I have cleared all the caches and tried disabling and re-enabling all the plugins and am still having the same problem. The website is athleteready.com. Thank you

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  Ariel H.

  • April 25, 2025 10:39

  Hi Roman,

  Thank you for contacting us. Sorry about that, we’ve received similar reports and are currently investigating the cause of the issue. Please send temporary access to your WordPress Admin Dashboard to communitysupport@brizy.io with the subject line: 26267857662866. If you’ve changed your WordPress default admin login URL, kindly include the correct login link as well.

  Best regards,  
  Ariel H.

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  Ariel H.

  • April 28, 2025 09:17

  Hi Roman,

  Thank you for the update.

  We've identified that duplicating the page temporarily fixes the issue. We've created a new page called "home-draft," which you can rename and set as your homepage.

  This is a known issue, and our developers are currently working on a fix. I will reach out to you as soon as I have an update.

  Best regards,
  Ariel H.

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  Roman Escandon

  • April 29, 2025 19:18

  Hi Ariel,

  Yes, please let me know when it's fixed. I have FAQs on most of the pages so I'd rather just wait then have to duplicate that many pages.

  Thanks!

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  Ariel H.

  • May 07, 2025 09:37

  Hi Roman,

  Just a quick update on this issue, our team has implemented a fix, and it’s currently in the beta testing phase, it should be rolled out in an upcoming update soon.

  We really appreciate your patience while we work to get this resolved. Thanks again for bearing with us.

  Best regards,
  Ariel H.

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  Roman Escandon

  • May 08, 2025 19:32

  Thanks for letting me know Ariel!

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