Contact form sending duplicate notification

Mathieu HERVE

• April 22, 2025 10:08

Hello please help me, Brizy is sending multiple admin notification when user send the form I get two email each time. I've try to duplicate the form change email, deactivate other plugins ask switch to wpordpress twenty five theme but still. can you take a look please ! my website is https://miroiteriedusudouest.fr/

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  KC George

  • April 22, 2025 11:19

  Hello Mathieu,

  I could not reproduce the above issue at my end. Are you experiencing this issue with your "Demande de devis" form at https://miroiteriedusudouest.fr/devis/?

  Can we take a look at your project to troubleshoot this issue? Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

  • Support Forum link: https://support.brizy.io/hc/en-us/community/posts/26194836485522
  • WordPress Admin URL: 
  • Username
  • Password

  Please let us know  in this forum when you send us the email.

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  Mathieu HERVE

  • April 22, 2025 11:57

  Yes it's on the devis form
  Account created email send

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  Ariel H.

  • April 23, 2025 09:56

  Hi Mathieu,

  Thank you for your cooperation.

  We ran a few tests today, and it appears that the issue is no longer occurring. You can check the Leads area — the most recent tests we made are no longer showing as duplicates, as shown in the screenshot.

  

  Could you please try it on your end as well to confirm? We recommend clearing your browser cache before testing. You’ll find all emails collected by your contact form in the Leads section.

  Best regards,  
  Ariel H.

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