Pro 2.6.10 update - accordian and mobile menu

Craig B

• April 22, 2025 09:43

Since the 2.6.10 update was released, Brizy staff has blamed the accordian issue on caching plugins, server-side caching and other plugins.  The only thing that resolves issues caused by 2.6.10 is to remove 2.6.10 and install 2.6.8.

The 2 issues I have with 2.6.10 are the Accordian element without "Collapsible" enabled automatically closes on click.  The other issue is with the mobile menu - the submenu icon (>) is not clickable.  Both of these issues are resolved by reverting to 2.6.8.

The issue is not caused by server-side caching because Hostinger allows me to view my site without server-side caching.  I've cleared the cache (caching plugin).  Disabling other plugins doesn't resolve the issues.  The only way to resolve the issue is to revert to 2.6.8.

I don't plan to give Brizy admin access.  Brizy staff needs to resolve the issues introduced by the 2.6.10 update.

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  Ariel H.

  • April 22, 2025 10:27

  Hi Craig,

  Thank you for your feedback, and we’re sorry for the inconvenience caused.

  These issues can behave differently depending on each site’s setup. You can see here that the issue has already been resolved for some users: https://youtu.be/fa3aaM2Wszk

  A few users who shared their site credentials helped us escalate this to our senior support team for further investigation. We’ll update you as soon as we hear back from them.

  Thanks again for your patience and understanding.

  Best regards,  
  Ariel H.

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  Craig B

  • April 29, 2025 23:59

  When is this going to be resolved?  It's been 7 days!

  The only solution is to revert to Brizy Pro 2.6.8.

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  Ariel H.

  • April 30, 2025 11:32

  Hi Craig,

  Thank you for following up.

  We understand how frustrating this has been. Rest assured that our team is still actively working on the issue.

  In the meantime, reverting to Brizy Pro 2.6.8 is a valid temporary workaround, and we’ll keep you updated as soon as we have a resolution.

  Please don’t hesitate to reach out if you have any further questions.

  Best regards,  
  Ariel H.

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  Ariel H.

  • May 07, 2025 09:33

  Hi Craig,

  Just a quick update about the accordion and mobile menu issues, our team has implemented a fix, and it’s currently in the beta testing phase, it should be rolled out in an upcoming update soon.

  We appreciate your patience while we work to get this resolved. Thanks again for bearing with us.

  Best regards,
  Ariel H.

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  Ariel H.

  • May 20, 2025 12:12

  Hi Craig,  

  My apologies for the delay, could you please check it again. The issue was fixed with the latest version of Brizy Pro.

  Best regards,
  Ariel H.

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