Audios don't work anymore

Théophile Bellintani

• April 20, 2025 14:31

Hy !
As you can see on this page : https://paroisse-saintjo.fr/replay/
I've lot of audios. All call custom mp3.

If all worked fine before, with brizy 2.6.15 and brizy pro 2.6.10, that doesn't work anymore.

JS fetch error message : Uncaught (in promise) DOMException: The fetching process for the media resource was aborted by the user agent at the user's request.

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  Ariel H.

  • April 21, 2025 12:42

  Hi Théophile,

  Thanks for reaching out, and I’m sorry for the inconvenience.

  Please try adding 1px padding to the affected block, then save your changes and preview the live site. This simple tweak can sometimes help resolve similar issues.

  If this didn't help, also try disabling all plugins except Brizy and Brizy Pro to see if that resolves the issue. You can also temporarily switch to a different theme to check if the problem is theme-related. If you've added any custom code to your pages, try temporarily removing it as well.

  If disabling other plugins fixes the issue, re-enable them one by one while testing the page to identify the conflicting plugin. If switching themes resolves it, consider using a more compatible theme such as Blocksy or Astra.

  If the issue continues, please send temporary access to your WordPress Admin Dashboard to communitysupport@brizy.io with the subject line: 26159802664594. If you’ve changed your WordPress default admin login URL, please make sure to include the correct login link as well.

  Looking forward to your response.

  Best regards,  
  Ariel H.

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  Ariel H.

  • April 23, 2025 08:08

  Hi Théophile,

  Thank you for your patience. The issue is now fixed with a new update.

  

  Best regards,
  Ariel H.

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  O Sc

  • June 11, 2025 12:51

  Hi Brizy Team,

  I cannot confirm the reported fix. My custom audio files are still not playing (Brizy 2.6.22, Pro 2.6.14). Please check  this — the issue persists on https://vana-friseursalon.de/haarschlager/.
  Thanks osc

   

   

   

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  KC George

  • June 11, 2025 14:15

  Hello O Sc

  I see multiple browser console errors on the above page. Kindly see the screenshot at https://jmp.sh/yroHX9Ct These errors could be due to a plugin conflict with Brizy. Kindly deactivate the plugin "Real Cookie Banner" temporarily and check if that makes a difference. If there are other plugins (like a security plugin or a caching plugin) which can interfere with Brizy, kindly disable those as well and check if that makes a difference. 

   

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