My Account has been blocked

Jose Luquin

• April 14, 2025 03:56

Hi Brizy support team, 

I am writing to let you guys know that I just find out the my BRIZY PRO LIFE TIME was blocked, when I was trying to login to work on a client website I got he notice at the login screen.

"Your account has been blocked for security reasons. One or more websites created under your account have been reported as SPAM, Phishing or Misleading"

But since I can't access the account I have no idea how to recover the account or to even reach out to you guys for support.

Luckily I have this other BRIZY PRO LIFE TIME account, since I purchased two licenses since the beginning. 

Can you guys please assist to figure out and fix the other account, so I can continue to work on my clients web site I depend on having access to those project to continue to have an income, and since the account is blocked I can't even figure out what the problem was or which sites were flagged as spam as the message indicates. 

Please, please, please help out resolving this problem asap, as I have projects due this upcoming week and I will be in trouble with clients if I don't present progress.

The account that was suspended is under:

joe@inquo.mx

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• 

  K C George

  • April 14, 2025 07:17
  • Edited

  Hello Jose,

  We apologize for the inconvenience. Your account was blocked due to a false positive.

  We have now unblocked it. If the preview of any of your websites is not available, kindly get back to us and we will open up previews for those projects.   

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  Jose Luquin

  • April 14, 2025 18:36

  Ok I will be checking during the day to make sure everything is up.
  
  Thanks

  JLQ

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  Jose Luquin

  • May 06, 2025 21:36

  Hi KC George, 
  
  I am here again inquiring on the same issue as last time, I just find out that my other BRIZY PRO LIFE TIME was blocked as well for the same reason. 
  
  Can you guys please assist to figure out and fix the other account, so I can continue to work on my clients web site I depend on having access to those project to continue to have an income, and since the account is blocked I can't even figure out what the problem was or which sites were flagged as spam as the message indicates. 
  
  Please, please, please help out resolving this problem, I have client projects due this week and I will be in trouble again if I don't present progress.
  
  The account that was suspended is under:
  
  design@joseluquin.com
  
  Regards!
  JLQ
  
  
  

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• 

  K C George

  • May 07, 2025 10:40

  Hello Jose,

  We apologize for the inconvenience. We have unblocked your account

  We are required by our hosting provider AWS to crack down on phishing/malware/misleading sites. We have a security system which blocks suspected phishing/malware websites. I could not locate a misleading/phishing website in your account.

  We have unblocked your account after manual verification. If you have a website which can be suspected as a phishing/misleading website, kindly save the project to "Draft Mode" so that it's preview is not available on a brizy.site subdomain. For websites that you are publishing using Export HTML option or any test websites, kindly unpublish those projects using the "Switch to Draft" option, to remove its preview on a brizy.site subdomain. This will help us comply with AWS directive.

  

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  Jose Luquin

  • May 13, 2025 21:50

  Thanks, 
  
  I will double check to see if there's any site that could be causing this problem.
  
  
  

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