Trying to install Pro version on Wordpress

Evija Auza

• April 13, 2025 10:40

Hi, I am trying to get the pro plugin onto wordpress, but it asks for zip format, but I didn't get zip format, just one file with few file boxes and separate php formats, what should I do?

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  Ariel H.

  • April 14, 2025 09:36

  Hi Ejiva,

  Thank you for contacting us.

  This is a common issue with the Safari browser — it automatically unzips downloaded files, which is why you're seeing the plugin contents instead of a ZIP file.

  To prevent this from happening, please follow the steps in this guide:  
  https://docs.themeisle.com/article/86-how-to-fix-safari-automatically-unzip-files

  Once you have the ZIP file, you can upload it directly to WordPress.

  Let us know how it goes so we can assist further if needed.  
    
  Best regards,  
  Ariel H.

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