Subdomain + Brizy Licence : 403 issue

Robin Fritig

• April 11, 2025 09:16

Hi, 

Strange, I'm using the "Freelance" Licences and encountering a licence issue on a new subdomain of an already licensed domain :
-> eos-energies.fr (Licence OK)
....and my subdomain just created right now, but where I m not able to add any Licence (Freelancer) cause I'm getting a beautifull "Le code de réponse du serveur distant est 403." when activating a fresh licence (which means "remote server is returning 403") with my subdomain (fresh Worpdress install) :
-> solutions.eos-energies.fr/ 

No other plugins installed appart Brizy Free and Brizy Pro
No different hosting protection or settings than other my website, appart that is it's a subdomain.

Please any help would be great,
Kind Regards,
Robin

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• 

  KC George

  • April 11, 2025 10:07

  Hello Robin,

  We would like to take a look at your WordPress Dashboard to investigate this error. Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

  • Support Forum link: https://support.brizy.io/hc/en-us/community/posts/25969540446098
  • WordPress Admin URL: 
  • Username
  • Password

  Please let us know  in this forum when you send us the email.

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• 

  Robin Fritig

  • April 11, 2025 12:33

  Hello George,

  Thanks for your quick answer, I just sent you by email the needed details.
  
  I hope it's a little quick stuff :p
  
  Kind Regards,
  Robin

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• 

  Ariel H.

  • April 11, 2025 13:15

  Hi Robin,

  Thank you for your cooperation. Could you also kindly provide us with access to your cPanel so we can continue investigating the issue?

  Please send the details using the format shared by KC in our previous message.

  Best regards,  
  Ariel H.

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• 

  Robin Fritig

  • April 11, 2025 20:35

  Hi Ariel,
  
  I just sent you my mail with my cPanel access.
  
  Please, answer to my email before, if you think you should have to modify something.
  
  Thank you again.
  Kind Regards,
  Robin

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• 

  Robin Fritig

  • April 12, 2025 15:24

  Hi ! 
  
  Oh what ? Now it's running perfectly, I just activated the licence wo issue.
  
  Did you do something or what ? :D
  
  Anyway, thanks !!! Love BRIZY !! !!!
  Regards,
  Robin

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• 

  KC George

  • April 14, 2025 09:15

  Hello Robin,

  We had not worked on your website. We are glad that the issue got fixed itself. 

  Feel free to revoke access to both your WordPress Dashboard and cPanel.

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