woocomerce customer's order email is not forwarded to the specified email address or to the customer after payment?

Romel Janeski

• April 04, 2025 06:14

Dear Brizy Team I have problems for a long time with the function of a woo commerce store and its implementation in brizy pagemaker. This will be set up with Blocksy Template as recommended by you. Unfortunately, I am missing the email options “mail to customer” and “new account” in the WooComerce settings as well as the individual email settings? Enclosed is the Printscreen in comparison with another store.  
The customer's order email is not forwarded to the specified email address or to the customer after payment.
Can you help me to solve this.
I have sent you an access to the website

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  Ariel H.

  • April 04, 2025 10:33

  Hi Romel,

  Thank you for reaching out.

  I want to clarify that Brizy is not responsible for the email functionality in WooCommerce. The problems you're experiencing may stem from misconfigured mail settings, server issues, or plugin conflicts. 

  To improve email delivery, you might want to consider using the WP Mail SMTP plugin. This plugin helps configure your email sending method and can significantly enhance the delivery rate of emails from your store. For more information, please refer to this link:
  https://wpmailsmtp.com/woocommerce-not-sending-emails/

  I hope this helps.

  Best regards,  
  Ariel H. 

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