Issue with PRO Agency Version – Incorrect Upgrade Prompt

한국건강기술 주식회사

• April 02, 2025 11:27

 

I am subscribed to the Pro version. I can use up to 10 sites with the Pro version, but I encountered another issue. Please resolve it as soon as possible.

In addition,

As you can see from my inquiries, this problem occurs every month. I also run an agency, and I'm receiving numerous complaints from my clients. Please explain why this issue keeps happening and provide appropriate compensation.

 

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  한국건강기술 주식회사

  • April 02, 2025 11:28

  Due to this issue, we are unable to receive inquiries when users access the site. How will you compensate us for this situation?

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  한국건강기술 주식회사

  • April 02, 2025 11:30

  

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  Ariel H.

  • April 02, 2025 12:19

  Hi 한국건강기술 주식회사,  

  Thank you for reaching out.  

  We’re sorry for the inconvenience. This issue happens due to a conflict in your account dashboard. To prevent this, we need to separate Agency Cloud and Freelancer WordPress. If you can provide a second email account, we can resolve this issue.  

  Looking forward to your response.  

  Best regards,  
  Ariel H.

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  한국건강기술 주식회사

  • April 02, 2025 14:35

  This is nonsense. This issue started occurring 6 months ago, and it's only been 40 days since I began using WordPress. Investigate properly and inform me. The inquiry I attached above dates back to 6 months ago.

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  Ariel H.

  • April 02, 2025 15:43

  Hi 한국건강기술 주식회사,  

  I understand your frustration, and I sincerely apologize for the inconvenience. We’ve encountered this issue before, and based on our experience, this is the best solution we could offer.

  If you could provide an email address, we’d be happy to follow up with more detailed assistance. Let us know how we can best support you.  

  Best regards,  
  Ariel H. 

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  한국건강기술 주식회사

  • April 07, 2025 09:19

  Dear Support Team,

  We are experiencing an issue where our cloud licenses are being automatically reset or released each month at the time of billing. This recurring issue is impacting our operations significantly.

  Could you please investigate and confirm that licenses remain intact without disruption upon monthly payment?

  Thank you for your prompt attention and resolution.

  Best regards,
  khict@khict.co.kr

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  Ariel H.

  • April 07, 2025 12:07

  Hi 한국건강기술 주식회사,  

  Thank you for the update, and I apologize for the disruption this issue is causing.

  In one of our previous replies, we had requested a second email account in order to separate your Agency Cloud subscription and Freelancer WordPress subscription. This separation could potentially help address the issues you're experiencing.

  If you could provide the second email address, we would be happy to assist in resolving the issue.

  Thank you for your patience, and please let us know if you have any further questions.

  Best regards,  
  Ariel H.

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