Bugs in the Landing Page

Monash Unny

• April 02, 2025 09:40

I have difficulty in opening the expandable boxes on different browsers. It opens however immediately closes again. This happens on all the landing pages on the ZU website. Could you please investigate this for me.

New Admitted Students | Zayed University

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  Ariel H.

  • April 02, 2025 10:26

  Hi Monash,  

  Thank you for reaching out. We understand how frustrating this issue can be, and we'd be glad to investigate it further.  

  As a first step, could you temporarily remove any custom scripts added to the site? This will help determine whether the issue is being caused by a conflicting script. Once done, please let us know so we can proceed with further troubleshooting.  

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Monash Unny

  • April 02, 2025 14:13

  Hi Ariel,
  
  There are no custom scripts on the page.
  
  Was there anything that incidated the use of custom scripts?
  
  And the pages were working fine till now.

   

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  Ariel H.

  • April 02, 2025 16:01

  Hi Monash,  

  Thanks for the update. Upon checking, the issue appears to be caused by the Google Tag Manager script embedded in your site. As shown in this screencast, removing the script resolves the issue: https://youtu.be/kbW-6Sjr_k0 

  Please review your embedded script—there may be a syntax error, or you might need to update the embed code in your site's header. You can find it under CMS > Project Settings > Code tab.  

  Give it a try and let me know how it goes.

  Best regards,  
  Ariel H.

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  Monash Unny

  • April 02, 2025 16:50

  Hi Ariel,

  Trust me... If I duplicate the page, or the section, and keep the tags intact. the problem gets resolved automatically. Moreover, those tags have been present for over 3 years. I dont expect any conflict overnight. 
  
  Thanks for the quick turnaround. 

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  Ariel H.

  • April 03, 2025 08:37

  Hi Monash,  

  Thanks for sharing your solution. We appreciate the insight and will keep this in mind. If we receive more reports of similar issues, we’ll make sure to escalate them to our senior support team for further investigation.  

  Best regards,  
  Ariel H.

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