An error Happened while while trying to display this element

Kristoffer Ohrn

• April 01, 2025 13:11

Hello,

Im getting the following error when trying to add an image and edit a button. Both in Chrome and Safari.

The website is paveab.se and is running Brizy Pro Version 2.6.8 and Brizy Version 2.510

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  Ariel H.

  • April 01, 2025 13:51

  Hi Kristoffer,  

  Thank you for contacting us. 

  This issue often happens when Brizy and Brizy Pro are running different versions. 

  Please delete Brizy Version 2.510 and install Brizy Version 2.6.14 as demonstrated on this screencast - https://youtu.be/R_yW2SRgzcI

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Caitlin Rice

  • April 01, 2025 16:29

  I was having the same issue and this fixed it. Thank you!

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  Henry Lin

  • June 16, 2025 01:40

  I met the same issue, and the Brizy and Brizy Pro use the lastest version.

  Brizy 2.6.22 
  Brizy Pro 2.6.14

  But when I want to edit image or button, then this issue will be shown.

  Help me to check if there are another solutions.

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  Ariel H.

  • June 16, 2025 09:32

  Hi Henry,

  Thank you for reaching out.

  Could you please try replicating the issue with all other plugins disabled except for Brizy and Brizy Pro? This will help us determine whether the issue is related to a conflict with another plugin. Also try to temporarily switch to another theme and see if this makes any difference.

  If the issue persists, please provide us with temporary access to your WP Admin page so we can take a look. Kindly add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/25729902694290
  WordPress Admin URL:
  Username:
  Password:

  Looking forward to your reply.

  Best regards,
  Ariel H.

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