PopUp error

Timur Taveev

• April 01, 2025 12:02

Hello

I am using the latest versions of Brizy and Brizy Pro plugins. If I add a PopUP to the button instead of a link and select any PopUP from the ready-made templates, I get an error.

 

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  Ariel H.

  • April 01, 2025 12:45

  Hi Timur,  

  Thank you for contacting us. 

  This issue often happens when Brizy and Brizy Pro are running different versions. Please check that you are using these versions.

  

  If the problem persists, it could be due to a conflict with another plugin or theme. Try disabling all plugins except Brizy and Brizy Pro to see if that resolves it. You can also temporarily switch to a different theme to check if the issue is theme-related.  

  If disabling other plugins fixes the problem, re-enable them one by one while testing the page builder to find the conflicting one. If switching themes helps, consider using a more compatible theme like Blocksy or Astra. 

  Give it a try and let me know how it goes. 

  Best regards,  
  Ariel H.

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  Timur Taveev

  • April 01, 2025 14:01

  I tried disabling all plugins and themes and activated the Astra theme, it did not help.

  I saved the page layout in Brizy on another site, and then pasted the layout on the new site. Both sites had the latest versions.

  The layout already had a link to the popup, but there was no popup. I saved the popup layout on the old site, and then added this layout to the new site, I pasted the popup on the same button where the same popup used to be. I got an error.

  I tried to create a new button from the element. Now when I added my popup and any other popup, there was no error. After that, in all the buttons on the page where the popup was, the error stopped appearing.

  Please try to fix these small errors in the next versions.

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