isPopup javascript error

Leonardo Araya

• March 31, 2025 18:29

Hi, we just updated the plugins and now we facing this error.

When i tried to edit some pages and i click on a image the show the jafvascript error and the crashed the image block

 

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  Ariel H.

  • April 01, 2025 09:46

  Hi Leonardo,  

  Thank you for contacting us.

  This issue often happens when Brizy and Brizy Pro are running different versions. Please check that both plugins are updated to their latest versions.  

  

  If the problem persists, it could be due to a conflict with another plugin or theme. Try disabling all plugins except Brizy and Brizy Pro to see if that resolves it. You can also temporarily switch to a different theme to check if the issue is theme-related.  

  If disabling other plugins fixes the problem, re-enable them one by one while testing the page builder to find the conflicting one. If switching themes helps, consider using a more compatible theme like Blocksy or Astra. 

  Give it a try and let me know how it goes. 

  Best regards,  
  Ariel H. 

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  Leonardo Araya

  • April 04, 2025 12:37

  Before asking here i disable all the plugins and change the theme and the problem still exist.

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  Ariel H.

  • April 04, 2025 12:41

  Hi Leonardo,

  We're sorry to hear you're having this issue with Brizy.

  Could you also please provide temporary access the second website so we can take a closer look? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/25709748284306
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • April 08, 2025 08:56

  Hi Leonardo,  

  Thank you for the update.

  Unfortunately, the login details provided are not working. Could you please double-check and resend them?  

  Looking forward to your response.

  Best regards,  
  Ariel H.

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  Ariel H.

  • April 08, 2025 15:15

  Hi Leonardo,

  Thank you for your cooperation.

  This issue is commonly caused by a version mismatch. In your case, we manually removed Brizy version 2.5.10 and installed the latest version. Unfortunately, there’s a known issue with updating from this specific version, which is why it was temporarily removed from the WordPress.org repository.

  If you still have websites running version 2.5.10, you can follow the steps in this video to resolve it: https://youtu.be/LjjBflt6G6w

  If you have any other questions, feel free to reach out.

  Best regards,  
  Ariel H.

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