Mobile Menu not working on my phone or client's device

Ben Gibbs

• March 18, 2025 10:11

Hi I'm working on a site for The Suite Spot Barbershop, and have it temporarily hosted at https://get2it.xyz/tssb. I sent this link to them for approval, and they let me know they're not able to use the menu on their mobile phones. I also am not able to use the menu on my phone. When I test the site, Brizy shows the mobile menu working, but that's not happening on  the live site.

Please let me know what I need to do to correct this. I currently only have Brizy and Brizy Pro plugins activated and still no resolution.

 

Thanks,
Ben

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  Ariel H.

  • March 18, 2025 10:52

  Hi Ben,  

  Thank you for reaching out.  

  Please try making a small adjustment to the block containing the menu element, such as adding 1px padding on all sides. Then, save the page and preview it to see if the issue is resolved. This forces Brizy to recompile the page.  If the issue is resolved, you can revert the change and save the page again.  

  Please give it a try and let me know how it goes.  

  Best regards,  
  Ariel H.

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  Ben Gibbs

  • March 18, 2025 19:01

  Hi Ariel,

  I placed several padding sizes for the block, but the issue has not been resolved.

  Please let me know if there is another suggestion.

   

  Thanks,

  Ben

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  Ariel H.

  • March 19, 2025 09:34

  Hi Ben,

  Could you please provide temporary access to your WP Admin so we can take a closer look at your site? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/25406975279762
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

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