Urgent request to unlock account and clarification of flagged sites

Noureddine Dhouimer

• March 15, 2025 19:18
• Edited

Hello Brizy team,

I am in a critical situation as my agency account on my second account (Agency) is currently blocked. When I try to log in, the following message appears:

"Your account has been blocked for security reasons. One or more websites created under your account have been reported as SPAM, Phishing or Misleading."

This blockage is also affecting all my clients' accounts, which is having a major and extremely negative impact on my professional activity. This situation feels unfair, as I have not received any prior notification or clear information regarding the specific sites causing the issue.

I kindly request your assistance to:  

1. Identify the specific sites concerned so I can take the necessary actions to resolve this issue.  
2. Unlock my account as soon as possible to restore access to my tools and services, and prevent further disruptions for my clients.

Your support is crucial in helping me resolve this situation. I am available for any additional information or procedures you may require.  

Thank you very much for your understanding and prompt assistance.  

Best regards,
ND

1

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  KC George

  • March 17, 2025 08:05

  Hello Noureddine,

  We have unblocked your account and your websites must be up and running now. 

  1
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  Noureddine Dhouimer

  • March 17, 2025 09:02

  Hello George,

  Thank you for your message and your prompt intervention. I confirm that I have acknowledged the reactivation of my account.
  Thank you again for your valuable help!

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  Jose Luquin

  • April 14, 2025 04:03

  Hello, KC George. 
  
  Sorry to jump on this message thread but the same thing just happened to me today and same thing no previous notice I just find out when trying to login to make some client requested changes on a website that I am working on.  But now I don't event know how to access the account since is locked or suspended. Please help resolve this problem or I will be also in big trouble since I would not be able to deliver the work requested by my client. 
  
  The account is under joe@inquo.mx
  
  And I have submitted a ticket - support message using my other LIFE TIME BRIZY PRO account, I have been using your builder since a long time ago being a supporter of the project, since the beginning I purchased two pro licenses and never had any trouble in the past. 
  
  Please provide any support to get my account back.
  Joe@inquo.mx. 

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  KC George

  • April 14, 2025 06:38

  Hello Jose,

  I have replied to you at https://support.brizy.io/hc/en-us/community/posts/26016102238994

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