About the billing

愛美 野口

• March 06, 2025 02:04

I previously inquired about canceling the license that was installed on a test site so that I could use it on the main site. However, I have been charged twice, on January 22 and March 26.

One of them was already canceled on the test site, but I have not received a refund. I believe there was a 30-day money-back guarantee.

In my previous inquiry, I also asked how I could request a refund. At that time, I was told that I just needed to cancel it.

Could you please check this for me?

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  KC George

  • March 06, 2025 11:40

  Hello 愛美 野口,

  My colleague Basharat is in contact with you regarding this matter through email. Let's continue the discussion there.

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