Trouble with tabs feature in a Brizy template

Sonya Tetley

• March 03, 2025 14:49

Hi, I have created a website for a client using one of the Brizy templates. Everything is working great on the builder side, but the tables are not clickable in live mode. They appear to be working in the builder, but when I open the preview or live version of the page, it is not working. 
This is the link to the site. I have not yet connected the client's domain. 

https://olm6d417f87.crossbuilder.link/
Sonya

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  KC George

  • March 04, 2025 09:22

  Hello Sonya,

  The three tabs Jr. Church, Nursey and Youth are working fine at my end. Please see my test at https://jmp.sh/bdRZCne0 Are these not working at your end? Can you share a screenshot or a screen capture of the problem you are facing?

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  Sonya Tetley

  • March 26, 2025 01:22

  Hi KC George. This is happening again with the same website. 
  Suddenly, the tabs in the table are not clickable. I published the site today to the client's domain name and when I went to test the site, this table wasn't working again. The domain is https://www.glenelgbaptist.ca/
  I am also having trouble with the contact form- It is not delivering the messages consistently even though it says message delivered. Thanks in advance for your advice. 
  Sonya
  
  
  

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  KC George

  • March 26, 2025 10:43

  Hello Sonya,

  The block with the tabs is linking to an anchor link within your website. 

   

  Please remove this hyperlink by selecting the "Page" option in the link toolbar and select Type as "None". Then save your work and check if the issue resolves.   

   

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  Sonya Tetley

  • March 26, 2025 12:27

  Thank you KC. That resolved the tabs issue, but I am still having trouble with the contact form. I have tried deleting and recreating it as I read online some templates were legacy ones and were having trouble in this area. However even after recreating the form manually the emails are still not going through....Please advise what could be going wrong here. 
  Thanks in advance
  Sonya
  

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  KC George

  • March 26, 2025 13:31

  Hello Sonya,

  I tested your form. I received the email notification in my SPAM folder. Kindly check if you received the same email in your Inbox or the SPAM folder.

  

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  Sonya Tetley

  • March 26, 2025 13:55

  Hi George, Thank you...it appears to be working now and it not landing in Spam on my email...but I did mark a previous one from the same address as not junk.. Do you mind me asking what you did to fix this for future reference? It wasn't sending out at all the past two days
  Sonya

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  KC George

  • March 26, 2025 14:12

  Hello Sonya,

  The "From Name" field in your form had the code {{Email}}. The "From Name" of an email notification cannot be an email address. It needs to be a normal text. I changed it to {{Name}} to fix it.  

  

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