Wrong Purchase

Carlo Maresca Spa

• February 28, 2025 16:52

Good evening,
I need to return the service purchased due to an incorrect purchase.
The invoice must be made out to another company.

I need a refund of the purchase and I have to buy with another company
How can I do this?

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• 

  KC George

  • March 03, 2025 09:26

  Hello Carlo,

  You do not have to return the product and buy a new one in order to change the billing information.  You can update your account's billing information to the new company's name.  The steps are as follows:

  1. Sign in to your Brizy account at https://www.brizy.io/account/login
  2. Navigate to "Billing" option under the "Account" menu
     
     
     
  3. Scroll down to the heading "Billing Information" and click on "Update Information" to revise your Billing details
     

  Would this suffice? If not, kindly get back to us.

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  Carlo Maresca Spa

  • March 03, 2025 10:41

  Hi, I updated my billing information but the invoice was still issued on the day of purchase. Will an updated invoice be resent? How can I correct the invoice I have already received? Thanks

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• 

  KC George

  • March 03, 2025 11:11

  Hello Carlo,

  We have sent you a revised invoice with the details you have updated in your Brizy account. Please look for an email from communitysupport@brizy.io in your Inbox.  

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