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Problema Better Search and Replace

Comments

10 comments

  • Ariel H.

    Hi,

    Could you please provide temporary access to your WP Admin so we can take a closer look at your site? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/24909176516498
    WordPress Admin URL:
    Username:
    Password:

    Best regards,
    Ariel H.

    0
  • DPIXEL AGENCY

    The details has been sent on the email.

     

    Thank you!

    0
  • Ariel H.

    Hi Christian,  

    Thank you for your cooperation. I'll need to escalate this to our senior support team for further investigation, as I’m unable to resolve the issue on my end.  

    Could you also provide us with access to cPanel?  

    Best regards,  
    Ariel H.

    0
  • DPIXEL AGENCY

    Thank you,

    The CPANEL details was delivered on the email.

    0
  • Ariel H.

    Hi Christian, 

    Thank you for the update. We haven't received your cPanel credentials yet. Could you please resend them to communitysupport@brizy.io and include Reference #24909176516498 in the subject line?  

    Looking forward to your response.  

    Best regards,  
    Ariel H.

    0
  • DPIXEL AGENCY

    I sent again on that email.

    Did you received?

    0
  • Ariel H.

    Hi Christian,  

    Thanks for the update. I received the credentials, but unfortunately, they don’t work. Could you test them on your end and resend them?  

    Best regards,  
    Ariel H.

    0
  • DPIXEL AGENCY

    I changed the password and I resend on the email.

    Thanks

    0
  • Ariel H.

    Hi Christian,  

    Thank you for your cooperation. I’ve created a private ticket and escalated the issue to a colleague. You’ll receive a notification once they’ve reviewed your site.  

    Best regards,  
    Ariel H.

    0
  • DPIXEL AGENCY

    Hello,

    Thank you for support!

    0

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