Display error

Olivier T. Bertrand

• February 23, 2025 20:16

Hi,

 

In the back office I have this image that's displayed on the top of my pages

I've checked my subscription and it's up to date

Could you fix it

Thanks

Olivier

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  KC George

  • February 24, 2025 09:49

  Hello Olivier,

  We apologize for the inconvenience. We have fixed the above errors. Kindly check. 

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  Olivier T. Bertrand

  • March 24, 2025 21:55

  Hi George

   

  Forgot to thank you. And indeed the problem was fixed

  But today the problem came back 

   

  thanks for the help

  All the best

  Olivier

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  KC George

  • March 25, 2025 06:10

  Hello Olivier,

  Our license management system has bug which is causing this issue after every renewal. Please be patient while we work to resolve this issue. Until a fix is rolled out, we will manually fix this issue.

  We have fixed the above issue in your dashboard.

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  Olivier T. Bertrand

  • April 24, 2025 12:23

  The same problem is back again for the third time---

  Thanks for fixing it ASAP, I need to update my website

   

  Question if I update while this appear, this will destroy our menu?

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  KC George

  • April 24, 2025 12:43

  Hello Olivier,

  We apologize for the delay in fixing this ongoing issue. We have fixed the issue in your dashboard. 

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  Olivier T. Bertrand

  • May 23, 2025 05:46

  Same issue coming back again at random

  I updated 2 or 3 times the same page and when I changed page, bam came back

  thanks for fixing

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  Olivier T. Bertrand

  • May 23, 2025 05:48

  Please note that each time I'm 100% blocked cause I don't date saving and f... all my website

  If we could synchronise and I could check if saving affects the website that would be of great help

  I leave you my whatsapp if you'd like to sync, from there we can do a zoom or anything

  thanks

  Olivier

  +44 7 418 376 807

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  KC George

  • May 23, 2025 09:44

  Hello Olivier,

  We have manually fixed the issue once more. 

  Could you clarify what you mean when you say, "If we could synchronize and I could check if saving affects the website that would be of great help"? What actions do you want us to take what should we confirm?

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  Olivier T. Bertrand

  • May 25, 2025 11:04

  Let me break down my answr in different part

  1) Thanks for the fixing

  2) When I get this bug, if I "update" a page, will it make the menu disappear in the front-end

  3) Regarding the "draft" not saving information. let me do a separate ticket and I'll make further test before opening it.

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  KC George

  • May 26, 2025 04:10

  Hello Olivier,

  When you see the error "Upgrade to Pro to use this element", you can make changes to other parts of your page and save your work and the changes will update in the frontend and your global header an footer will be unaffected. For a more detailed explanation of what happens to an account if PRO features are inactive, have a look at https://support.brizy.io/hc/en-us/articles/13578563168785

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  Olivier T. Bertrand

  • August 25, 2025 14:31

  Hi George

  The bug is back from vacation :-)

  thanks for fixing it

  Olivier

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  Olivier T. Bertrand

  • August 27, 2025 13:07

  Hi

  Is anyone available to fix that

  It's a recurring bug and it's really annoying since I'm paying monthly to get the pro features!

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  KC George

  • August 27, 2025 13:38

  Hello Olivier,

  We regret that we did not respond to you sooner. This problem has been resolved in your dashboard.  We have put a patch in place, so hopefully you won't experience this problem from the next renewal.

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  Olivier T. Bertrand

  • September 23, 2025 06:39

  and... the bug is back

   

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  Ariel H.

  • September 23, 2025 09:08

  Hi Olivier,

  We’ve fixed the issue, could you please try editing your pages again and let us know if everything works as expected?

  Best regards,
  Ariel H.

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  Olivier T. Bertrand

  • October 23, 2025 04:23

  Hi Ariel

   

  Sorry did not saw your answer, but did witness it was corrected

   

  and now... you guessed it, the bug is back

   

  thanks for fixing it ASAP

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  KC George

  • October 23, 2025 06:55

  Hello Olivier,

  It appears that the bug has not been resolved by the patch we created for it. We have manually fixed the issue in your dasboard. Please verify if you have to access PRO features.

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