Elements not working

Roman Escandon

• February 19, 2025 20:03

Hello, 

I am unable to edit my site because all the elements show an error message when i click on them. I have updated Brizy and cleared all my caches but the issue persists. I have attached photos on the error message and the versions of Brizy I am running. Thank you!

0

• 

  KC George

  • February 20, 2025 06:15

  Hello Roman,

  We would like to take a look at your prjoect to fix this issue. Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

  • Support Forum link: https://support.brizy.io/hc/en-us/community/posts/24769166323730/
  • WordPress Admin URL: 
  • Username
  • Password

  Please let us know  in this forum when you send us the email.

  0
• 

  Roman Escandon

  • February 20, 2025 21:29

  Ok, I have sent the email. Thanks!

  0
• 

  Ariel H.

  • February 21, 2025 10:41

  Hi Roman,  

  Thank you for your cooperation. We’ve checked your site but couldn’t replicate the issue as described. Could you create a short screencast showing the problem? Please also mention if it happens on a specific page so we can take a closer look.  

  Best regards,  
  Ariel H.

  0
• 

  Roman Escandon

  • February 21, 2025 21:04

  Hi Ariel, here is a screencast of the issue: https://app.screencast.com/7XGCcAyJUTH27

  0
• 

  Roman Escandon

  • February 22, 2025 21:00

  Hi Ariel, I deactivated and then reactivated all the plugins and that seems to have fixed the problem.

  0

Please sign in to leave a comment.