Issue with Arabic Text Encoding in Brizy WooCommerce Product Notifications

Ziad Araman

• February 19, 2025 05:00

Dear Brizy Support Team,

I am experiencing an issue with Arabic text encoding in WooCommerce product notifications when using the Brizy builder. When adding a product with an Arabic name to the cart, the notification message appears with incorrect encoding, making the text unreadable. However, when adding an English-named product, the notification appears correctly.

I have attached two screenshots:

• The first one shows a properly displayed notification when adding an English product.
• The second one illustrates the issue when adding an Arabic product, where the text appears garbled.

Could you please investigate this issue and provide a solution to ensure that Arabic text is displayed correctly?

Looking forward to your assistance.

Best regards,

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  Ariel H.

  • February 19, 2025 10:36

  Hi Ziad,  

  Thank you for reaching out. We've encountered a similar issue before, and our developers are already aware of it. They're working to resolve it as soon as possible. I will get back to you as soon as I have an update.

  Sorry for the inconvenience.

  Best regards,
  Ariel H.

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  Ziad Araman

  • February 19, 2025 12:49

  Thank you for your response I hope that will be fast because I finished this website for my client.

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  Ariel H.

  • March 07, 2025 11:13

  Hi Ziad, 

  My apologies for the delay.

  Could you please provide temporary access to your WP Admin so we can take a closer look at your site? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/24748292439826
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

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  Ariel H.

  • March 10, 2025 12:08

  Hi Ziad,  

  Thank you for your cooperation. I have forwarded your site's credentials to our Dev team and will update you as soon as I have any news.  

  Kind regards,  
  Ariel H.

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  Ziad Araman

  • March 10, 2025 13:13

  Hi Ariel,

  Thank you to you and the Brizy team.

  Best regards,

  Ziad A.

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