TEmplates not loading for new designs

Paul Wakefield

• February 15, 2025 18:43

The templates are not loading. They have always been very slow to load, but now they load at all.

Please see this loom video  - it explains the issue

https://www.loom.com/share/565f88e40f304103936152ee2ba5f222

Any help would be appreciated.

TIA

 

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  Ariel H.

  • February 17, 2025 10:46

  Hi Paul,  

  I apologize for the inconvenience. I've created a private ticket for this issue and asked one of my colleagues to look into it for you. You should receive a notification from them shortly.  

  Best regards,  
  Ariel H.

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