Problem with Images

Amy Miller

• February 11, 2025 20:35

Hello, I am having a problem with the images on my site, anytime I try to change an image I get this error message:

I have tried clearing the cache and also disabling all plugins, but to no avail. Could you please help me resolve this issue.

Thanks!

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  Ariel H.

  • February 12, 2025 10:00

  Hi Amy,

  Thank you for contacting us.

  This issue often occurs due to a version mismatch. Kindly ensure that you’re using the latest versions of Brizy and Brizy Pro.

  

  Give this a try, and let me know how it works out for you.

  Best regards,
  Ariel H.

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  Amy Miller

  • February 12, 2025 20:50

  Hi Ariel,

  It appears we are using Version 2.510, but I don't see an option to update the plugins. How do I update to 2.6.6?

  Thank you!

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  Ariel H.

  • February 13, 2025 08:42

  Hi Amy,

  Thank you for the update.

  I assume that you are referring to Version 2.6.10, please delete Brizy Version 2.5.10 and install Brizy Version 2.6.10 as demonstrated on this screencast - https://youtu.be/Y4Txvq3GXvU

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Amy Miller

  • February 13, 2025 21:14

  That worked, thank you Ariel!

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