Missing icons

Darren Nicholls

• February 11, 2025 11:01

Hi there,

Noticed on this site https://www.rachelwinterphotography.com/proposals/ that the icon is missing above the Contact Me link.

I

ve added the CSS worjaround from previous issues but that hasn't fixed it. Ive cleared cache but I can see the icon when I edit in Brizy.

Thanks,
Darren

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  Ariel H.

  • February 11, 2025 11:40

  Hi Darren,  

  Thanks for reaching out.  

  Please send your site credentials to communitysupport@brizy.io and include the reference number 24566032378002 in the subject line. Before providing access, we recommend creating a full backup of your website to ensure your data is safe.  

  Let us know once you've sent the details, and we'll take a closer look.  

  Best regards,  
  Ariel H.

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  Darren Nicholls

  • February 11, 2025 12:31

  Sent now. Thanks, Darren

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  Ariel H.

  • February 11, 2025 13:11

  Hi Darren,  

  Thank you for your cooperation.  

  We've fixed the issue on this page and the Elopements page. If you notice the same issue on other pages, you can resolve it by increasing the icon size, updating the page, then reverting the change and updating again. This forces Brizy to recompile the affected page.  

  

  Let us know if you have any other questions. 

  Kind regards,  
  Ariel H.

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  Darren Nicholls

  • February 11, 2025 13:23

  Thanks Ariel for doing that.

  Good to know as I've just noticed the same issue on another site. Though on the other site the icons show in the footer ok but not in the main content area.

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  Ariel H.

  • February 11, 2025 13:30

  Hi Darren,  

  Thanks for the update. If you encounter issues on your other sites, please use the same method to send your credentials, and we’ll take a look.

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  Matt Kelley

  • February 13, 2025 21:35

  This continues to happen randomly across my sites as well.  You didn't "fix" his issue, you just refreshed the page.  I have to do this all the time.  I reopen the page in edit page with brizy and then I resave it and it "fixes" it.  But I need it to just not happen. 
  
  I've even turned off auto updates because of other Brizy updates that have broken my site.  I have to update the plugin only when I know I can do a full restore of the site after the update if I find an bug in your update.
  
  But this icon thing has been for over 6 months for me now (at least that long).  And it has nothing to do with any changes to my site other than Brizy stops loading the icons.

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  Matt Kelley

  • February 13, 2025 21:45

  Here's a good example:
  https://millponddentist.com/services/dental-implants-cary-nc/  I haven't opened and resaved this page yet and you can see in the sidebar there is supposed to be an icon above Have A Question?
  
  

  But on the homepage, where I noticed it, I did open the page and resave it and the icons are there: 
  
  
  

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  Ariel H.

  • February 14, 2025 10:15

  Hi Matt,  

  Thank you for reaching out.  

  We understand your frustration with the icons not loading properly. Currently, the workaround is to make minor tweaks to the affected pages, but we’d like to investigate this further. If you could provide us with temporary access to your WP Admin dashboard, we’d be glad to take a closer look.  

  Please send your site credentials or add communitysupport@brizy.io as an Admin user, then email the login details to the same address.  Kindly include the reference number 24566032378002 in the subject line so we can quickly locate your request.

  Looking forward to your response.

  Best regards,
  Ariel H.

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