Denise Lilly

Denise Lilly

• February 11, 2025 05:51

You double charged me yesterday

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  Kc George

  • February 11, 2025 06:46

  Hello Denise,

  I see two Personal Cloud subscriptions in your account

  1. You signed up for your first Personal Cloud plan on January 10, 2025. This plan was renewed on February 10, 2025.
  2. You signed for a second Personal Cloud plan on February 09, 2025.

  The two transactions of $19.00 each are from these two subscriptions.

  

  If you need only a single Personal Cloud subscription, you can cancel and get a refund for the second subscription initiated on February 09. Kindly confirm.

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