Error Returns Time and Again

Michael Martin

• February 09, 2025 18:15

I keep getting this error message when attempting to edit a page with Brizy. I have deleted and reinstalled the theme, deleted and reinstalled the Brizy, checked the pages and posts (as was suggested to someone who had a similar issue in 2023) and I got it working for a moment, then it came right back. 

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  Michael Martin

  • February 09, 2025 18:15

  I have also cleared the static server cache a few times in the process. 

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  Michael Martin

  • February 09, 2025 20:29

  To provide more information (relative to other discussions I have read on the Support Form): 

  1) I am using the Blocksy Theme;

  2) I do not have a static blog page and have never sought to set one. 

  3) I did accidentally send all of my pages into the Trash and had to restore them, then change them from Draft to Published. 

   

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  Ariel H.

  • February 10, 2025 10:16

  Hi Michael,

  Thank you for contacting us.

  Could you please provide temporary access to your WP Admin so we can take a closer look at your site? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/24525245795602
  WordPress Admin URL:
  Username:
  Password:

  Best regards,
  Ariel H.

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  Ariel H.

  • February 10, 2025 11:06

  Hi Michael,

  Thanks for your cooperation.

  We’ve tried to replicate the issue on our end, but so far, we haven’t been able to. Because of this, we don’t have a specific solution at the moment - https://youtu.be/oDyHDOVn8Mo

  However, if you encounter the issue again, please reach out to us immediately so we can check it in real time and gather more details.

  Best regards,  
  Ariel H.

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  Michael Martin

  • February 10, 2025 11:33

  Thank you, Ariel, but not 5 minutes after attempting to returning to editing and updating pages, the issue returned. I even deactivated the last plugin that had been added to see if there was a conflict, to no avail. 

  Here is the video. 

  https://pilgrimsrestfarm.com/wp-content/uploads/2025/02/Brizy-Error.mp4

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  Michael Martin

  • February 10, 2025 11:36

  I just installed a DB Cleaner, ran it through that twice and the problem cleared. 

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  Ariel H.

  • February 10, 2025 12:45

  Hi Michael,  

  Thank you for the update and for sharing your solution. This will help other users who encounter the same issue.  

  Cheers!

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  Michael Martin

  • February 10, 2025 13:28

  I am sorry, but it has again returned. 

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  Ariel H.

  • February 10, 2025 14:28

  Hi Michael,  

  It looks like the issue is caused by the SmartCrawl Pro plugin. When disabled, the problem no longer occurs. I recommend reporting this to the plugin’s developers so they’re aware and can potentially provide a fix.  

  

  In the meantime, you can disable the plugin while editing your pages and re-enable it after publishing your changes.  

  Best regards,  
  Ariel H.

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