Websites not working on iPhones

Chris W

• February 05, 2025 01:09

Hi support,

I have clients reporting their websites are not loading on iPhones.

Here is a sample website that is not loading and the message received:

A problem repeatedly occurred on "https://www.essentialtreesnow.com/".

Thank you in advance for your help in resolving this problem. Chris

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  Ariel H.

  • February 05, 2025 14:26

  Hi Chris,  

  Thank you for reaching out to us.  

  Upon checking, it appears to be caused by the second global block. Removing this block allows the site to display properly in mobile view. The problem appears to come from the embedded code within this block.   Could you try rebuilding the header to see if that resolves the issue?  

  Best regards,
  Ariel H.

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  Chris W

  • February 05, 2025 15:39

  Oh. why would it just now show up, though it has been that way for a while? I take a look and see what I can do to address it. Thanks for your input.

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  Chris W

  • February 06, 2025 16:46

  Hi Ariel,

  To update you, I removed the global block with the embedded link, and the website did come back up. My question is, why did it work for so long as it did then go bad? It is a little concerning. Thank you again for your help in advance, Chris.

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  Ariel H.

  • February 06, 2025 16:52

  Hi Chris,

  Thank you for the update. I am also puzzled by this, so I’ve asked a member of our team to look into the issue. I will get back to you as soon as I receive any updates.

  Best regards,  
  Ariel H.

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  Chris W

  • February 06, 2025 20:51

  Great, thank you.

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