Error with server sync

Osvaldo Ortiz

• February 03, 2025 04:20

I'm getting this error:

 

I followed the instructions step by step and assigned the permission 755 to the destination folder

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  KC George

  • February 03, 2025 10:26

  Hello Osvaldo,

  Server sync websites can be deployed on the root domain or subdomains. Example 

  • https://brizy.online/
  • https://subdomain.brizy.online/

  You cannot deploy it on a subfolder of a website Eg: https://brizy.online/subfolder  Kindly confirm that you are deploying your website on either the root domain or a subdomain.

  Kindly also let us know the Workspace, Project Name and the Preview URL of your project.

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  Osvaldo Ortiz

  • February 04, 2025 04:02

  Hi, I'm deploying it on the main folder of one of my domains available on my hosting service. My DNS settings are pointing to the main domain.
  
  Workspace: "Andilu Beyond Learning"
  Project: Funnel Hub
  Preview URL: https://admin.brizy.io/projects/21935426/preview/collections/home  
  
  Now appears the page, but it seems like the CSS is not loading properly: 👇🏻

  
  

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  KC George

  • February 04, 2025 14:35

  Hello Osvaldo,

  I could deploy your project using Server sync at my end https://www.andilu.brizy.online/.

  I see 500 Internal Server errors while updating your project. Can you give us FTP access to your project? We will try to fix the issue. Please send these details to our email communitysupport@brizy.io and let us know in this forum once you send it.

  • Host Name
  • Protocol
  • Encryption
  • Username
  • Password

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  Osvaldo Ortiz

  • February 06, 2025 04:10

  I just sent you the FTP access info

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  KC George

  • February 07, 2025 07:05
  • Edited

  Hello Osvaldo,

  My colleague Basharat is looking into the above issue. We are trying to redeploy your website using Server Sync. He is requesting access to cPanel to troubleshoot the the 500 Internal Server error. Can you send these details to communitysupport@brizy.io as well?

  • cPanel login URL
  • Username
  • Password 

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  Osvaldo Ortiz

  • February 09, 2025 21:47

  I sent you the credentials

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  KC George

  • February 11, 2025 11:32

  Hello Osvaldo,

  We could not fix the 500 internal server error so far. We have now escalated this issue to our developers. We hope to get back to you soon.

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  Osvaldo Ortiz

  • February 18, 2025 04:30

  Any news about this issue?

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  KC George

  • February 18, 2025 10:51
  • Edited

  Hello Osvaldo,

  My colleague Basharat had sent you email on February 11, 2025. Kindly look for an email from support@brizy.io in your Inbox on February 11th and reply to the ticket.

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