Menu disappears

Magnús Sigurbjörnsson

• January 27, 2025 16:46

Hey.

Somehow our menu has disappeared and nothing really works for getting it back.
We've tried everything on similar support ticket but nothing works.

Can you help us out?

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  Ariel H.

  • January 28, 2025 08:14

  Hi Magnús,

  Thank you for reaching out, and sorry to hear you're experiencing this issue with Brizy.  

  Could you please provide temporary access to your WP Admin so we can take a closer look at your site? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/24233476418194
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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• 

  Ariel H.

  • January 28, 2025 12:33

  Hi Magnús,

  My apologies for the inconvenience.

  It looks like there are some ongoing issues with the recent update. A fix for this is currently in the Beta testing phase and should be released soon.

  In the meantime, please revert to the following versions to resolve the issue:

  Brizy 2.6.4        : https://jmp.sh/hTF2g1V8
  Brizy Pro 2.6.3  : https://jmp.sh/3FPsswmy

  Follow the below procedure to roll back.

  1. Deactivate and delete Brizy Pro
  2. Deactivate and delete Brizy
  3. In your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy 2.6.4
  4. In your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy Pro 2.6.3

  We also recommend updating the following server settings for best restults, especially given the number of plugins you're using. Please reach out to your hosting provider to assist with these updates.

  

  If you encounter any issues during this process, feel free to reach out for further assistance.

  Best regards,
  Ariel H.

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