Problems with editing buttons

J Hamidullahkhan

• January 27, 2025 15:39

There is problem with editing the button in my blog. I keep getting an error. Can someone help me solve this problem? Thanks in advance.

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  KC George

  • January 27, 2025 15:46

  Hello J Hamidullahkhan,

  Kindly confirm if you are using these versions of Brizy and Brizy Pro

  

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  J Hamidullahkhan

  • January 28, 2025 09:30

  I'm using Brizy Pro Version 2.6.4.

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  Ariel H.

  • January 28, 2025 10:21

  Hi,

  Thank you for reaching out, and sorry to hear you're experiencing this issue with Brizy.  

  Could you please provide temporary access to your WP Admin so we can take a closer look at your site? Kindly add us as an Admin user in your WordPress Dashboard and send the details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/24231522470674
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • January 30, 2025 14:00

  Hi,  

  Thank you for your cooperation. Unfortunately, we don’t currently have administrative access to the site. Could you please update the user account to Administrator so we can access the Plugins area as well?  

  In the meantime, please update to the following versions and check if this resolves the issue:  

  

  Best regards,  
  Ariel H.

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  Ariel H.

  • January 30, 2025 15:25

  Hi Jarina,  

  Thank you for your cooperation.  

  The issue was caused by a version mismatch.

  

  After updating Brizy to the latest version, the problem no longer occurs.  

  

  Please try on your end to confirm and let me know if you have any further questions.  

  Kind regards,  
  Ariel H.

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  Ariel H.

  • January 31, 2025 12:45

  Hi Jarina,  

  Thank you for the update.

  Upon checking the console is showing a 413 error. 

  

  This occurs when the data being sent to the server exceeds the allowed size limit. To fix this, please contact your hosting provider and ask them to increase the PHP Max Input Vars to 6000 and raise the PHP Memory Limit to 512M or higher.

  

  For more information about this issue, please refer to this link.
  https://blog.hubspot.com/website/413-request-entity-too-large#how-to-fix-error-413-in-wordpress

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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