Brizy Pro plan without pro features
Hi,
i am a pro member from 2021 but on brizy cloud from last week i can't access on pro features (like form on pages,.. and so on). The platform suggest me to upgrade to pro plan but i already pay every month for it.
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Hello Vincenzo,
You are subscribed to the Brizy Cloud Personal legacy plan from September 6, 2021. These were the features of your plan. This plan gave you complimentary access to 3 hosted sites using custom domains. Are you saying that you do not have 3 websites with custom domains?
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Hi George,
i'm referring to use pro features on the builder and download html files when i publish the website
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Hello Vincenzo,
You have access to three PRO websites and unlimited FREE websites with the Personal legacy plan. If you have used up three PRO licenses, other projects will only have FREE features.
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Hi George,
i only use free subdomains ***.brizy.site or i download html files to upload them to my server.
I doesn't use Pro Websites.
Can you check my account?
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Hello Vincenzo,
The Export HTML publishing option is not available in the Personal plan any more. It is available only in higher plans.
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I used it from 2021 until last week.
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.. and i can't use anymore pro elements on the builder, templates,... is like i doesn't have any license.
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Hello Vincenzo,
You are right; the Export HMTL publishing option is available to you. We removed this option only for the current Personal plan subscribers. You can find this option in all projects in your own workspace "Piano a pagamento" and it is missing only in Mav Solution's projects where you are a "Manager"
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Ok George.. now it works. Thank you
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Hello George,
I hope you are well.
Unfortunately, I see the same problem already observed 1 month ago.
Can you give me support on this?
I can't download the html file, exactly the same way as last month.
Could you check my account? Please.
Best Regards
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Hello Vincenzo,
We have fixed this issue in your "Piano a pagamento" workspace.
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Hello George, lately we've been experiencing the same issue. We can't use the pro features even though we have a pro account. As you can see here, I can only access the free features. Could you please check the issue? Thank you.
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Hello Vincenzo,
We have fixed this issue in your "Piano a pagamento" workspace.
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Hello George, today we've the same issue. We can't use the pro features even though we have a pro account. Could you please check and fix it? Thank you.
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Hello Vincenzo,
We have fixed this issue. Please check
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Morning George, unfortunately today we've the same issue of the last month. We can't use the pro features even though we have a pro account. Could you please check it and fix it? Thank you.
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Hello Vincenzo,
We have fixed the issue. You should have access to Pro features in your workspace "Piano a pagamento" now.
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hello george, even today we've the same issue. we can't use the pro features. could you please check it and fix it? Do you know why, every month, we've always the same problem? What's the reason exactly? Thank you.
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Hi Vincenz,
Thank you for reaching out.
Please try accessing the Pro features again and let us know if the issue persists. Unfortunately, we’re not sure what’s causing this recurring problem, but we’ve raised it once more with our developers for further investigation. We apologize for the inconvenience.
Kind regards,
Ariel H.0 -
hello, got it. fixed. right now it works. tnx.
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Hi there, I’ve noticed a banner on our landing pages over the last couple of days, even though we still have a Pro account. It’s a problem because we’ve never had this banner before and, on mobile, it covers our button/CTA (see screenshot). Is it possible to remove it? Let us know. Thanks
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Hi Vincenzo, you can remove it by going to the hamburger menu > Project Settings > General, and toggling off the 'Made With' badge as shown in this example:
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Good morning. Of course, I know this feature, and as you can see, the “Made with” option is turned off (actually, it has always been turned off). However, I still see the banner. Do you know why? How can I fix it?
It’s really critical because the banner, in that position, covers our mobile phone button.
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you could check it by yourself: https://fabbromonzah24.brizy.site/
we noticed this bug on a several landing pages. :|0 -
Hi Vincenzo, we resolved the issue by turning it back on, saving the changes, and then switching it off again.
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Morning, could you please fix it? same problem, we don't have the pro features.
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Hi Vincenzo, sorry about that, could you please try again?
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