Brizy update 2.6.8 messes up image links

Klaus-Dieter Michel

• January 24, 2025 16:53

Since the latest Brizy update (2.6.8 and 2.6.4-Pro) my client's website build with Brizy Wordpress Plugin doesn't show a number of images. This concerns in the first place all background images of blocks, rows and columns. In the backend (brizy editor) the background images are present/visible. But in the frontend as preview or viewing the actual site they are not. Checking the code via the browser's inspector it turns out that the link to the particular image is corrupted. Always in a <div class="brz-bg-image"> the CSS-link to a background-image simply can't work. Example: 

.brz-bg-image{background-image:url("https://www.teresawilson.co.uk/wp/wp/wp-content/uploads/2024/04/x_blurred-scaled.webp");background-position:50% 50%;}

Wrong here is the doubling of "wp/wp/" in the link. Removing one "wp/" and the background image loads. This ominous issue occured first after the latest update.

In second place: All images in a lightbox via image carousel do not load/show anymore. Here I haven't found the code error yet, though I guess it's a similar issue as in the case of background images.

I've read here in the community that there some more problems with images failing to upload. This needs to be solved asap!

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  Ariel H.

  • January 24, 2025 18:00

  Hi,

  Thank you for contacting us.

  It looks like there are some ongoing issues with the recent update. A fix for this is currently in the Beta testing phase and should be released soon.

  In the meantime, please revert to the following versions to resolve the issue:

  Brizy 2.6.4        : https://jmp.sh/hTF2g1V8
  Brizy Pro 2.6.3  : https://jmp.sh/3FPsswmy

  Follow the below procedure to roll back.

  1. Deactivate and delete Brizy Pro
  2. Deactivate and delete Brizy
  3. In your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy 2.6.4
  4. In your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy Pro 2.6.3

  We apologize for the inconvenience. If you encounter any issues during this process, feel free to reach out for further assistance.

  Best regards,
  Ariel H.

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  Klaus-Dieter Michel

  • January 25, 2025 12:45

  Thanks for the response. But I've tried that already before. And Brizy 2.6.4 did not install properly. It didn't proceed to "Unpacking the package" and I couldn't "Activate the plugin". Instead I saw a rudimentary version (no styling basically) of the website with "Ooops the page can't be found" written on it. I had to download Brizy 2.6.8 and Brizy Pro 2.6.4 again and re-install those which thankfully worked. At least I have an acceptable display of the website even with massive faults.

  Now after your response I tried the reverting process again with freshly downloaded versions. Sadly the same as before happened again. What now?

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  Ariel H.

  • January 27, 2025 08:58

  Hi,

  We're sorry to hear about the issue you're experiencing with Brizy. This is often caused by server configuration problems.

  Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/24170120538770
  WordPress Admin URL:
  Username:
  Password:

  Additionally, we will also need temporary access to FTP/cPanel:
  FTP / cPanel host address:
  Username:
  Password:

  Best regards,
  Ariel H.

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