Membership issues

Michael Clapperton

• January 24, 2025 16:42

https://vento.so/view/602c029a-bf45-41fa-9924-dfbd1154d9b5?utm_medium=share

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  KC George

  • January 27, 2025 05:50

  Hello Michael,

  I attempted to reproduce the issue you have demonstrated in the above video. I could not, as the Login/Registration features did not work at https://ilawsolutions.com/international-law-solutions-login/

  We will need access to your WordPress Dashboard to help you fix this issue. Please add a new user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io 

  • Support Forum link: https://support.brizy.io/hc/en-us/community/posts/24169877537938
  • WordPress Admin URL: 
  • Username
  • Password

  Please let us know  in this forum when you send us the email.

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  Michael Clapperton

  • January 27, 2025 14:52

  I added you to the site.  Your password should have been sent.

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  Michael Clapperton

  • January 27, 2025 14:57

  Oddly enough, it is now come back, I can now see everything.

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  Michael Clapperton

  • May 14, 2025 17:03

  K C George, 

  My customer is having issues logging into the membership area.  I also tried to log out and log back in and am having issues.  I've deleted his account and asked him to sign up again and he can't he is getting errors.  Not sure what is going on with it.  Can you look?

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  KC George

  • May 15, 2025 06:36

  Hello Michael,

  The WordPress admin URL https://ilawsolutions.com/wp-admin/ did not work. You may have changed the login path. Can you send us the credentials with the correct path?

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  Michael Clapperton

  • May 15, 2025 09:41

  Try 

  Username: 

  Password:  

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  KC George

  • May 15, 2025 10:26

  Hello Michael,

  The URL is returning an error on our end. Can you temporarily reset the login path for your website so that we can check the problem at the regular /wp-admin/ path?

   

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  Michael Clapperton

  • May 15, 2025 10:43

  OK done:  https://ilawsolutions.com/wp-admin/

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  Michael Clapperton

  • May 15, 2025 10:45

  I just refreshed, try it again

   

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  KC George

  • May 15, 2025 11:27
  • Edited

  Hello Michael,

  I created a subscriber account on your website and tested the login process. I could login successfully. Have a look at https://jmp.sh/qhXA8Ad1 for my test.

  The Registration form did give me an error, but I got registered and I used the "Lost your password" link to reset my password. Kindly request your customer to use the same link to reset his password and try to login again.

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  Michael Clapperton

  • May 20, 2025 02:37

  Thank you.  Is there a reason you found that the form failed?

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  KC George

  • May 20, 2025 08:34

  Hello Michael,

  I tested the registration form again at https://ilawsolutions.com/international-law-solutions-login/. I do not see any error now and registration form appears working fine. 

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