Issue with product the_content

Gera Ligorria

• January 24, 2025 16:02

Hi, I was editing a woocommerce product using the blocksy template with his own header and the brizy editor for the long description and stoped to work. I don't know why... Can you help me with this?

 

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  Ariel H.

  • January 24, 2025 17:59

  Hi Gera,

  Thank you for contacting us.

  It looks like there are some ongoing issues with the recent update. A fix for this is currently in the Beta testing phase and should be released soon.

  In the meantime, please revert to the following versions to resolve the issue:

  Brizy 2.6.4        : https://jmp.sh/hTF2g1V8
  Brizy Pro 2.6.3  : https://jmp.sh/3FPsswmy

  Follow the below procedure to roll back.

  1. Deactivate and delete Brizy Pro
  2. Deactivate and delete Brizy
  3. In your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy 2.6.4
  4. In your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy Pro 2.6.3

  We apologize for the inconvenience. If you encounter any issues during this process, feel free to reach out for further assistance.

  Best regards,
  Ariel H.

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  Gera Ligorria

  • January 27, 2025 00:05

  HI Ariel, I did what you asked but i'm receiving the same error.

  

   

  

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  Ariel H.

  • January 27, 2025 12:07

  Hi Gera,

  Thank you for the update.

  Upon checking, it seems the issue is related to customizations made in your Blocksy Child theme. Switching to the parent theme resolves the issue.

  
  Best regards,
  Ariel H.

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