The database has encountered a problem

Taylor Morris

• January 22, 2025 02:43

Hi Brizy. We need help with this one. We keep on having this error message whenever we try to edit our students credentials or try to give tehm a pro plan. can you please help us solve this. Thank you

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  KC George

  • January 22, 2025 17:46

  Hello Taylor,

  We apologize for the inconvenience. We are looking into this issue and will get back to you when we are have an update.

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  Taylor Morris

  • January 24, 2025 03:09

  Hi Any update with this? Thank you

   

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  KC George

  • January 24, 2025 07:40

  Hello Taylor,

  We apologize for the delay. We have fixed the above issue. Kindly check and let us know if you can assign Pro plans to your students.  

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  Taylor Morris

  • January 26, 2025 10:51

  Hi It is still not fixed. Please help us find a solution with this. this has been going on for about a month and our students badly needs help

   

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  Taylor Morris

  • January 26, 2025 10:55

  
  This is still what it says

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  KC George

  • January 27, 2025 04:38

  Hello Taylor,

  We apologize for the ongoing issue. Are you seeing this when attempting to edit your student credentials? When accessing your cloud dashboard and clicking on "Edit" icon for a student, I see the Student profile screen. Have a look at the screen recording at https://jmp.sh/zcy50M6u  What steps should we follow to see the above error?

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