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I dont have a link to view/export/download my invoice.

Katrina Rogers

I need an export of my invoice. I do not have that option on my accounts>billing page.

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Comments

11 comments

Date Votes
  • KC George

    Hello Katrina,

    We apologize for the inconvenience. We are currently looking into this issue. Kindly give us sometime to get back to you. 

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  • Katrina Rogers

    Any update? My client needs the invoice for this account.

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  • KC George

    Hello Katrina,

    Looks like you have two Brizy accounts and both link to the same Dashboard. If you sign in to your account linked to rogers.ka.......@gmail.com, you can see your invoices. Kindly confirm if you are able to download your invoices from this account

    Should we merge these two accounts?

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  • Katrina Rogers
    • Edited

    No - I submitted a request to have my agency pro license transferred from the gmail account to the @crea......on account 3 weeks back. 

    Heres what happens when I try to access the account via the gmail address: 

    I've got a few problems here: 

    1) I need to access my invoices for this account under the @cr........on.com email address. It should be an Agency Cloud license. This conversation is the support ticket for this. 

    2) I need the request I put in 20 days ago to be fulfilled - I asked to transfer a license. It was fulfilled via the conversation 'change my brizy cloud email account'. The conversation was:

    'Ariel H.

    Hi Katrina,

    Thank you for contacting us. 

    The transfer of the Agency Cloud license to k*****a@cr******agon.com has been completed. The Personal Cloud license remains under ro***rs.ka******7@gmail.com as requested.  

    If there’s anything else we can assist with, please let us know.  

    Best regards,
    Ariel Hl.'

    3) My team members still cannot access the dashboard even though there were invited. They get the same error I posted above saying their 14 day free trial is over. The support ticket for that is 'Invited team members unable to access workspaces.' The conversation was: 

    'K C George

    Hello Katrina,

    We apologise for the inconvenience. We were experiencing an issue with the email notifications in Brizy Cloud and hence the invitation emails could not be delivered. The issue was fixed on Sunday, 19th January. Please check again if you can add a Team Member to your workspace. If the issue persists, kindly share with us your Workspace name. We will take a look.

     '

    The workspace name is CIIT 

     

    Please help me resolve these issues as they are hindering our work. 

    Thanks so much,

    Katrina

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  • Katrina Rogers

    I've combined all the issues into one ticket for easier tracking for me. 

    Thanks

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  • KC George

    Hello Katrina,

    We are currently looking into the above issue and hope to get back to you by tomorrow.

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  • KC George
    • Edited

    You can access your invoice by following these steps

    • Sign into your Brizy account using your Gmail address
    • Access the "Billing" option under Account
    • Under the heading "Invoice History" click on the invoice date to download the invoice.


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  • Katrina Rogers
    • Edited

    The download link works, thank you.

    Im able to access the billing page via the gmail account as well and see my invoice history:

    But if I try to access brizy cloud where all my workspaces are w/the gmail account I get this: 

    So I can access my agency cloud with my one account (@cr.........gon), but I'm the only one that can.

    And I'm unable to access my personal cloud account at all (@GMAIL). 

     

    Also - can you make this a private ticket? I assume we will be sharing a lot of information to get these issues resolved.

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  • KC George

    Hello Katrina,

    The reason why you see the 14 day trial notice when signing into your account associated with your Gmail is because your Personal Cloud plan was cancelled on January 04, 2025 and you do not have a PRO plan in this account. In case the plan was cancelled without your consent, we apologize for the inconvenience.

    Each Brizy account must have its own respective Stripe Billing account. One Stripe Billing account can't be shared between two different Brizy accounts. Since you bought both plans from your Stripe Billing account linked to your Gmail address, we cannot move the invoices for the Agency plan to your account linked to your Creative Paragon email. Here is a possible solution to this issue

    1. Move your Agency Cloud plan back to your Gmail address
    2. Delete your account linked to your Creative Paragon email
    3. Change your account email from Gmail to Creative Paragon email

    This will ensure that your Agency Plan is linked to your Creative Paragon email address and your invoices are available in your Stripe Billing account. You have the option to later sign up for a new account and purchase the Personal Cloud plan if required.

    Let's look into the issues related to Team Member access once we finalize the above decision.

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  • Martin Simacek

    Hello George, I have the same issue with my invoice, could you help me out? I need to change the billing information to my invoice H1DUD/1 and be able to download it.

    Also, can't you give a private email to share these types of issues? In what world is it okay to discuss private billing issues in a forum...

    Thank you,

    Martin

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  • KC George

    Hello Martin,

    Links to "View" or "Update" your invoice are absent in your account because Paddle did not automatically generate the invoice.  Following your purchase, we manually created the invoice for you.  Therefore, we have to manually modify your invoice as well.

    I am creating a private ticket for you. Kindly look for an email from support@brizy.io in your Inbox. We will continue this discussion by email.

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