Cannot Invite a Team member to a Workspace

Mouneeb Shahid

• January 16, 2025 21:14

My Client wants to mange his project himself. I tried adding him as a team member (designer) to the project but he didn't get any notification and it still shows pending from my end. Even after the client has gone ahead to create a brizy account. How do i give him access?

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  Ariel H.

  • January 17, 2025 12:59

  Hi Mouneeb,  

  Thank you for reaching out. Could you please ask the client to check if the notification might have ended up in their spam folder? Also, request an alternate email address and try sending it again.  

  Please give this a try and let me know how it goes.  

  Best regards,  
  Ariel H.  

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  Mouneeb Shahid

  • January 17, 2025 22:00

  • The Client didn't get it. Even after removing and adding the client again. 
  • So I added the client's second email. This time around he got the email but clicking on the link just takes him to a blank page.
  • Now he logs off and tries to log in again but can't see anything pertaining to the workspace he was added to.
  • He then clicks on the link sent to his email earlier and gets this error

  

   

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  KC George

  • January 20, 2025 07:39

  Hello Mouneeb,

  We apologise for the inconvenience. We were experiencing an issue with the email notifications in Brizy Cloud. It was fixed on Sunday, 19th January. Please check again if you can add a Team Member to your workspace. If the issue persists, kindly share with us your Workspace name. We will take a look.

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