problems with last update

Rob Schellevis

• January 16, 2025 19:14

Brizy team, this is the second time in a short period that after an update, the website structure has been ruined and the hamburger menu is nowhere to be found. I hope you will be more careful in the future. Interestingly, this didn’t happen in the early years but has been occurring more frequently lately, which is the opposite of what one would expect... I’m really frustrated because, just like last time, it takes a lot of time to fix these issues again.

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  Ariel H.

  • January 17, 2025 11:16

  Hi Rob,  

  We apologize for the recent update that caused issues with your website structure, including the missing hamburger menu. We understand how frustrating this can be, and we're actively working to improve our update processes to reduce these occurrences. We understand the disruption and time required to troubleshoot such issues.  

  If you need help with your affected websites, please create a new admin user and send the following information to communitysupport@brizy.io so we can inspect your site. 

  1. Reference Number: 23982437928978
  2. Your WordPress admin URL  
  3. The username and password for the new admin user  

  Before granting access, we strongly recommend creating a full backup of your website as a precaution.

  Best regards,
  Ariel Hl

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  Ariel H.

  • January 20, 2025 10:49

  Here’s a rephrased version:

  ---

  Hi Rob,

  Thank you for your cooperation. I’ve checked your site on both desktop and mobile views, and everything seems to be working fine.

  

  If the issue is happening on a specific page, could you please share some screenshots for comparison?

  Best regards,
  Ariel H.

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  Rob Schellevis

  • January 20, 2025 12:07

  Hi Ariel,

  The navigation on the website is currently working fine because I’ve set the menu/header to fixed. However, when I change it to sticky, a different layout appears (see attached screenshot).

  The website has functioned flawlessly with a sticky menu for years, even after previous updates. The first time I encountered this menu issue was after an update in October, and it has now reappeared with the most recent update.

  Could you please let me know if there’s a solution for this issue?

  Thank you in advance for your help!

  Kind regards,

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  KC George

  • January 21, 2025 12:50

  Hello Rob,

  This issue is due to a bug with Brizy 2.6.8. We are working on a fix for it and hope to release it along with a future update. Until then, kindly use the "Fixed" header.

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  Rob Schellevis

  • January 21, 2025 13:02

  Hello K C George, good to hear that the issue will be resolved with a future update. Until then, I’ll leave everything set to fixed, no problem for me. Good luck with resolving the issue!
  Best Regards Rob

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