Button Editing is Prohibited Since Last Update

Michael Martin

• January 16, 2025 16:10

Yesterday, I inserted a new 'View Cart' Button on a post page at FlagPatriots.com. Today, I can't edit it without being forced to:

- Open an Issue

- Delete the Element. 

I will try to replace it with a new button, but I thought you'd like to know. 

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  Michael Martin

  • January 16, 2025 16:20

  I am also finding that my Brizy page editing tools on the left are all gone! No add element, straight down to the Return to Dashboard button. All gone. 

  

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  Ariel H.

  • January 17, 2025 08:58

  Hi Michael,

  Thank you for contacting us.

  To help us understand and resolve the issue you're facing, could you please confirm that you're using the most up-to-date versions of Brizy and Brizy Pro?

  

  If the issue persists, try these steps:

  1. Deactivate all other plugins except Brizy and Brizy Pro. If the problem goes away, reactivate plugins one by one to find the conflicting plugin.
  2. Also, try switching to a default WordPress theme to see if that resolves the issue.

  If neither deactivating other plugins nor switching themes resolves the issue, we may need to investigate further by accessing your WordPress admin area. To ensure your website's security, please create a temporary admin user account specifically for our support team. Once created, please send the following information to communitysupport@brizy.io:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/23978966264594
  WordPress Admin URL:
  Username:
  Password:

  Before granting us access, we strongly recommend creating a full backup of your website as a precaution.

  Best regards,
  Ariel H.

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  Michael Martin

  • January 17, 2025 13:50

  https://flagpatriots.com/

   

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  Michael Martin

  • January 17, 2025 14:26

  I have confirmed that the conflict is (Again) between Brizy and WPMUDEV Hummingbird Pro. I have deactivated Hummingbird Pro for now, but I will state that only one of you had an update this week. 

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  KC George

  • January 20, 2025 06:44

  Hello Michael,

  I activated the Hummingbird Pro plugin and checked one of your Brizy pages in the editor. All the Brizy sidebar elements are visible at my end. I also updated the Brizy page while the Hummingbird Pro plugin is active. I could not confirm the incompatibility between Hummingbird Pro and Brizy plugins. Have a look at https://jmp.sh/ImAuwxdW for my test. 

  Can you reproduce the above issues using an alternate browser or on a different computer?

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