Mis páginas están marcando errorres

Lorena Rivera

• January 16, 2025 15:18

Hola! Estoy teniendo muchos problemas con mis páginas, esto comenzó ayer, antes de actualizar pero continúo actualizando. En la página de inicio no se muestra la cabecera, aunque la veo como admin, en otra de mis páginas, tengo un video incrustado y al hacer clic para reproducir, a los pocos segundos me manda página de error 404, además, en esta misma página alguna información no se ve y los iconos están diferentes. 

Aunado a lo anterior, cuando quiero crear una nueva página, simplemente no me carga el constructor. 

¡Ayuda!

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  Ariel H.

  • January 16, 2025 15:22

  Hi Lorena,

  We’ve recently released an update to resolve the issue. Please make sure you have the following versions installed and let us know if the problem continues.  

  

  If the issue persists, please provide temporary access to your WP Admin so we can inspect your site. Add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io:  

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/23977519918482
  WordPress Admin URL:
  Username:
  Password:

  Please make a full backup of your site as a precaution.

  Best regards,
  Ariel H.

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  Lorena Rivera

  • January 16, 2025 15:46

  Listo! Correo enviado! Gracias

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  Ariel H.

  • January 16, 2025 16:30

  Hi,

  Thank you for getting in touch and providing the details.

  We manage to resolve some of the layout issues you reported, and the editor appears to be working fine now. However, I wasn't able to find the YouTube video you mentioned. Please try accessing the page again and check if the updates have fixed the issue. If the problem persists, could you share the steps or a screenshot showing how or where to access the embedded YouTube video? Also, please confirm if the page previously had a header:

  

  I look forward to hearing from you.

  Best regards,  
  Ariel H.

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