Front-end issue

Giacomo Fioroni

• January 16, 2025 11:32

Hi, when I'm in the editor I can see header and footer. When I view the website in the front-end, header and footer are not showing. Can you fix the problem?
I have the last version of plugins and wordpress.
I have an account for you if you want to access. 
the website is:
www.lb2shop.it

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  Ariel H.

  • January 16, 2025 11:49

  Hi Giacomo,

  We’ve recently released an update to address the issue. Please ensure you have the following versions installed and let us know if the problem persists.  

  

  Best regards,
  Ariel H.

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  Giacomo Fioroni

  • January 17, 2025 08:45

  Hi Ariel, I already have these versions installed and the problem persists. How can we fix?

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  Ariel H.

  • January 17, 2025 14:52

  Hi Giacomo,

  Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/23970614746514
  WordPress Admin URL:
  Username:
  Password:

  As a precaution, we recommend creating a full backup of your site. 

  Best regards,
  Ariel H.

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  Ariel H.

  • January 20, 2025 13:54

  Hi Giacomo,  

  Thank you for reaching out. It seems you’ve already reverted Brizy and Brizy Pro to an earlier version, but it looks like the cache wasn’t purged. The menu element now appears to be working correctly.  

  For now, please don't update Brizy and Brizy Pro until we’ve resolved this issue. Apologies for the inconvenience and thank you for your patience.  

  Best regards,  
  Ariel H.  

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