Mobile menu doesnt load

Infofuturo García García

• January 16, 2025 09:29

Hello,

Since last brizy updates mobile has disappeared on https://benymar.com/, we try activating firewall learning mode on wordfence and updating but still the same. We also deactivate it, and also the cache plugin with the same result.

At first, it also has disappeared on desktop version, but with that previous steps it appeared.

Thanks

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  Ariel H.

  • January 16, 2025 11:20

  Hi,  

  Thank you for reaching out to us.  

  Please make sure you have the following versions installed and let us know if the issue persists.  

  

  Kind regards,  
  Ariel H.  

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  Infofuturo García García

  • January 17, 2025 12:55

  I had 2.6.7, with .8 now it appear.

  I had another issue on www.uneven.es (hosted in the same server and also up to date) brizy editor stucks loading but never load. I can give you admin access if you need.

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  Ariel H.

  • January 17, 2025 15:52

  Hi,  

  Thank you for the update.  

  Could you please provide us with admin access to the website? Kindly send the site credentials to communitysupport@brizy.io and include the reference number 23966869100434 in the subject line. Before sharing access, please ensure you’ve created a backup of your site as a precaution.  

  Best regards,  
  Ariel H.  

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  Ariel H.

  • January 20, 2025 09:27

  Hi,

  Thank you for your cooperation. Could you also please share your WP Admin login URL? The default /wp-admin link isn’t working.

  Best regards,
  Ariel H.

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  Infofuturo García García

  • January 20, 2025 13:05

  Hello, yes is /gestiona/

  I also notice since last updates the woocommerce doesnt work properly, images doesnt load all time and when you try to buy a variable product like tshirt i doesnt add to the cart or redirect itself.

  Thanks.

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  Infofuturo García García

  • January 21, 2025 07:48

  Any idea whats going on?

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  Ariel H.

  • January 21, 2025 14:12

  Hi,

  Thank you for the update.

  Unfortunately, https://be***ar.com/gestiona/ is not working. 

  Could you please try reverting to these versions and see if resolves the issue.

  Brizy 2.6.4        : https://jmp.sh/hTF2g1V8
  Brizy Pro 2.6.3  : https://jmp.sh/3FPsswmy

  Follow the below procedure to roll back.

  1. Deactivate and delete Brizy Pro
  2. Deactivate and delete Brizy
  3. In your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy 2.6.4
  4. In your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy Pro 2.6.3

  If you encounter any issues during this process, feel free to reach out for further assistance.

  Best regards,
  Ariel H.

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  Infofuturo García García

  • January 21, 2025 19:21
  • Edited

  The email i send you was for https://www.uneven.es/gestiona/

  I already delete and install again, still but same issues, brizy editor doesnt load and woocommercer doesnt work as expected (it does some weeks ago). Also without cache and wordfence plugin.

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  Ariel H.

  • January 22, 2025 09:55

  Hi,  

  Thank you for the update.  

  We were able to access the login page, but the password seems to be invalid. We also attempted a password recovery, but no email was received.  

  

  Could you kindly verify the credentials, ensure they are working, and resend them so we can proceed with reviewing your site?  

  Best regards,  
  Ariel H.  

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  Infofuturo García García

  • January 23, 2025 09:17

  Done, check your email please.

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  Ariel H.

  • January 23, 2025 12:37

  Hi,

  Thank you for your cooperation and we apologize for the issues you're facing on your website.

  Currently we are unable to update the page because of this issue:

  

  
  Could you kindly try increasing the PHP max input variables to 6000 and see if this resolves the issue? You can refer to this guide for assistance:
  https://support.cpanel.net/hc/en-us/articles/360050736453-You-need-to-increase-PHP-variable-max-input-vars-to-higher-value

  
  Otherwise, please also provide us temporary access to FTP or cPanel so we can update this for you. Please send the credentials to communitysupport@brizy.io and add this reference number in the subject line: 23966869100434

  Best regards,
  Ariel H.

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  Infofuturo García García

  • January 23, 2025 16:36

  Hi, its done, please try again.

  Thanks.

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  Ariel H.

  • January 24, 2025 08:57

  Hi,  

  Thank you for your cooperation.  

  We apologize for the inconvenience, we temporarily rolled back Brizy and Brizy Pro to an earlier version to fix the issue with the menu not displaying in mobile view.  

  

  Regarding the editing and WooCommerce issue, it seems to be caused by a conflict with the 'CookieYes | GDPR Cookie Consent' plugin. When this plugin is disabled, the editing and WooCommerce pages work correctly again. You may want to consider using an alternative plugin or reporting this issue to the plugin developers—they might be able to provide a solution.  

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Infofuturo García García

  • January 24, 2025 11:21

  Noted, thank you.

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