There is information that is not displayed or errors appear on my website

Lorena Rivera

• January 16, 2025 05:05

Hello! I just noticed some errors on my website, for example, when inserting a contact form, it doesn't show up when visiting the page, the same with a video inserted from YouTube, when clicking to play it, after a few seconds it shows a 404 error. I can see everything fine as an administrator, but not when I'm a visitor. In addition, there is information that is on the page but isn't visible when visiting it. The page that shows the video error is soylorenarivera.com/intuicion

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  Ariel H.

  • January 16, 2025 08:38

  Hi Lorena,

  We apologize for the inconvenience caused by the recent updates. Our team is actively working to resolve these issues, and we appreciate your patience.

  In the meantime, please roll back to the following versions to address the issues until we are able to roll out a fix. 

  Brizy 2.6.4        : https://jmp.sh/hTF2g1V8
  Brizy Pro 2.6.3  : https://jmp.sh/3FPsswmy

  Follow the below procedure to roll back.

  1. Deactivate and delete Brizy Pro
  2. Deactivate and delete Brizy
  3. In your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy 2.6.4
  4. In your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy Pro 2.6.3

  If you encounter any issues during this process, feel free to reach out for further assistance.

  Best regards,
  Ariel H.

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  Ariel H.

  • January 16, 2025 11:39

  Hi Lorena,

  We’ve recently released an update to address the issue. Please ensure you have the following versions installed and let us know if the problem persists.  

  

  Best regards,
  Ariel H.

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  Lorena Rivera

  • January 16, 2025 15:27

  Hello!
  I do have those versions, and only some of the errors have been fixed, for example, the contact form is now displayed, but the video error is still the same and my header has disappeared. Do you recommend that I still install the previous versions?

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  Ariel H.

  • January 16, 2025 15:37

  Hi Lorena,

  Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/23962012035346
  WordPress Admin URL:
  Username:
  Password:

  As a precaution, we recommend creating a full backup of your site. 

  Best regards,
  Ariel H.

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