Cancel Subscription

Yolande Alberts

• January 12, 2025 06:15

I am trying to cancel my subscription but keep getting stuck in a loop. The journey is:

Account>Cancel Subscription>Proceed to Cancellation Dashboard>Request Cancellation 

but the last step just lands me back on the Cancellation Dashboard. 

 

Please help me cancel my account, I do not wish to renew.

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  Ariel H.

  • January 13, 2025 10:43

  Hi Yolande,

  Thank you for contacting us. 

  We are sorry to hear that you have decided to cancel your subscription. I can follow this up for you.

  If it is not too much trouble, could you please spare a few minutes to inform us of the reason behind your decision to cancel your subscription?

  Your feedback will help us identify areas for improvement.

  Best regards,
  Ariel H.

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