This page needs a refresh

Kenneth Fridenborn

• January 07, 2025 11:11

Still not able to resolve this. We have tried using all the guides that you have given on this issue but to no avail. We need you to urgently login and check the backend for yourself. 

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  Ariel H.

  • January 07, 2025 11:32

  Hi Kenneth,

  We're sorry to hear you're having this issue with Brizy.

  Please provide us with temporary access to your WP Admin page so we can take a look. Please add us as an Admin user to your WordPress Dashboard and send the following details to communitysupport@brizy.io.

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/23758045911442
  WordPress Admin URL:
  Username:
  Password:

  Additionally, we will also need temporary access to FTP or cPanel:
  cPanel host address:
  Username:
  Password:

  Best regards,
  Ariel H.

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  Kenneth Fridenborn

  • January 07, 2025 12:42

  Mail sent.

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  Ariel H.

  • January 07, 2025 13:18

  Hi Kenneth,  

  Thank you for your cooperation.  

  Unfortunately, the FTP credentials are not working. Could you please double-check them and send them again?  

  

  Best regards,
  Ariel H.

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  Ariel H.

  • January 07, 2025 13:42

  Hi Kenneth,  

  Upon checking, the issue appears to be caused by the GoDaddy Firewall.

  

  Please try the steps outlined in this article and see if they help:  https://www.godaddy.com/en-ph/help/502-504-or-redirect-error-when-i-open-my-website-after-web-application-firewall-waf-setup-27382

  If the issue persists, kindly report it to GoDaddy support so they can investigate and possibly offer a solution. 

  Best regards,  
  Ariel H.  

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